Restore Educational Benefits for Service Workers at AU

53 Years of Serving Food in the Terrace Dining Room and Still No Tuition Benefits.

Is This the Best AU Can Do? Is This Respect for the Labor of Others?

White-Collar Workers Gain Tuition Remission after 4 Months. Cooks,and cleaners are left out forever.

(The photo below was taken in 2015)

Ms. Williams no tuition benefits for 47 Years


Have the service workers on campus ever received tuition benefits for themselves and their children?

In the mid 1980s, the university privatized dining and cleaning services on campus, and brought in outside vendors to manage cooking and cleaning services.

According to Nancy Bryant, who worked in the Terrace Dining Room for over thirty years, the workers kept their free tuition benefits for a few years, but then the benefits were revoked.

Since the late 80s, the cooks in the Terrace Dining Room and all the food related workers at all the snack bars on campus, and all the cleaners in the residence halls and other buildings have not had the benefit of free tuition for themselves or their children.

White collar workers and the blue collar workers in the construction trades on campus receive free classes through tuition remission for themselves after four months and for their children after two years.

What exactly are the benefits which AU is keeping from cooks and cleaners?

From AU’s Website:


After four months of active full-time employment, American University offers tuition remission for eligible employees, spouses and same-sex domestic partners at American University and Wesley Theological Seminary.

After two year of active full-time employment, your eligible dependent child(ren) may receive:

  • American University or Wesley Theological Seminary undergraduate scholarships for up to four academic years, or
  • American University or Wesley Theological Seminary graduate tuition scholarships for up to two academic years, or
  • Undergraduate tuition scholarships at over 600+ colleges and universities through the Tuition Exchange network for up to four academic year.

Rules and restrictions apply and some benefits are taxable.

What are some of the 600 schools where AU administrators and faculty sent their children for free each year if they don’t send them to AU for free?

See the list of the schools which exclude AU cooks and cleaners at

and more information at

What Has the University Said in the Past about Its Arrogant and Disrespectful Treatment of Cooks and Cleaners?

Administrators have said that the University can’t provide educational help to employees of vendors on campus. This is misinformation. The University under its charter can provide educational benefits to anyone, anywhere, anytime it chooses.

In the fall of 2017, American University restored free tuition for the children of its service workers. But it still refuses to provide free classes to the workers themselves.

In 2018, AU offered service workers the ability to audit classes for free. But this is a fake benefit. The audit classes do not offer credit. Would anyone sit in on a class after a shift on their feet and take the class without getting credit for it?

President Burwell and other administrators should be ashamed of this weak effort at equality. Other schools with much smaller endowments are making serious efforts at equal educational benefits. See what Franklin and Marshall College is doing at

Marriott eliminates Pensions and American University keeps silent

Here is a link to a 1990 contract between Marriott and the food services workers at American University. ( )

Note that pensions are not mentioned. The willingness of American University administrators to stand aside and stay silent when vendors removed pensions is the heart of the pension crisis at American University.

Background: The Lives of Service Workers at American University

50 Years of Serving Food in the Terrace Dining Room and an Almost Empty Retirement Account

Ms. Leila Williams is 78 and has worked at AU for more than 51 years. She began work on campus in September, 1966. She says she can’t afford to retire.

Colleagues, there are at least two aspects of the crisis the service workers face at AU.

Almost empty retirement accounts for service workers over 65. No contributions from Marriott for years. And uncertain retirements for younger workers.

After the university privatized cooking and cleaning services in 1982, the private companies on campus such as Marriott made no contributions to individual retirement accounts of the service workers. The result is a disaster. AU now has 65-77-year old service workers with almost empty retirement accounts. One 66 year old worker with 38 years on campus said she has $14,000 in her retirement account.

The almost empty retirement accounts issue in more detail.
Marriott was the first vendor to supply food services to the university after
privatization in 1982. As you can see in this contract with Marriott no provision was made for retirement accounts. Not a penny was provided for workers’ retirements for the term of this contract. We were so stunned at seeing this absence of funds, that we asked a labor lawyer to review the contract assuming that we have missed something. We had not. There was no money in retirement for the workers. Obviously, the university saved money in 1982 by now having workers on campus to whom no retirement payments were being made.

What would it cost to remedy this situation of fifteen to twenty over
65-year old workers who can’t retire?

Please remember in addition to the empty years, approximately 1982-2005, with no retirement contributions, these workers also will receive small social security checks based on many years at or near the minimum wage. The union has identified 15 workers who need help in order to retire.

How much monthly income does a worker needs for a decent retirement?
1. Professor Mary Gray of the Math/Stats Department has suggested using twice the poverty guideline amount for an individual. The national poverty guideline amount excluding Alaska and Hawaii is $11,880. Twice this amount is $23,760.

How much income can a low income worker depend upon from Social Security?
2. A food service worker with 39 years on campus said she expects to receive about $900 a month. Medicare will deduct $121.80 for the Part B premium, leaving a net Social Security benefit of $778 a month, or an annual Social Security benefit of $9338.

What is the gap between twice the poverty guideline and what a low-wage AU worker can expect from Social Security?
3. $23,760-$9,338=$14,422 a year or $1,202 a month.

What would the monthly cost be to American University of supplementing 15 workers over 65 with over 35 years of work at AU each?
4. $1,202*15 workers=$18,030 a month

What is this amount as a percentage of AU’s monthly spending?
With a total FY2017 annual budget of $610,000,000, the University spends $50,833,333 a month. The emergency supplement of $18,030 a month would amount to (0.000355) less than four thousandths of one percent of the monthly budget.

Where could American University find this sum without influencing tuition?
We recommend a 10% reduction in the salaries of University Vice-Presidents or a 4% reduction in the salaries of the twelve highest paid officers of the University to fund this pension supplement. See the IRS 990 form online for the salaries of these officers. Either reduction would entirely fund the pension supplements.

What is happening with younger service workers? Will the younger workers today ever be able to retire?
Aramark is making retirement contributions today unlike the practice of Marriott and other vendors in the past. In the current contract, Aramark provides $1.00 in retirement benefits for each hour worked during a year. So most of the cooks who only work 8 months a year or 32 weeks a year at 40 hours a week, or a total of 1280 hours of work would receive $1,280 per year in contributions to retirement accounts. This does not look like it will provide adequate retirement benefits for current workers. The cleaners who also work for Aramark are employed for the full year.

We urge the administration and the Board of Trustees to commission another
report from John Willougby or an equally skilled colleague to determine what
level of contribution from Aramark or the next vendor is needed. Of course, the
vendor would pass the cost along to the university which might involve
sacrifices on campus. Bonuses to senior executives might be reduced. Holiday
parties might have to be scaled back. Was the open bar paid for by American
University at this year’s American Political Science Association conference
really more important than adequate retirements for service workers?

Our sources.
We have provided as much detail as we know. Unfortunately, the HR department
at AU has nothing on its web site about the treatment of the service workers on
campus since 1982. And information in the university archives is incomplete. While there are articles from the Eagle about problems year after year in the 80s and 90s, there are no electronic copies of contracts between the vendors and the service workers. Current Aramark employees gave us the copies of the two contracts referred to on this web site. See the Library’s web site for archives of the Eagle. (Library web site>University Archives>Eagle)

Our conclusion
AU has the resources to treat everyone who works on campus ethically. It has
not done this since 1982. It could begin again if it chooses.


Ms. Redman: 20 Years of Cooking without Educational Benefits


1 2 3